Alright....

So it's been a bit since I've posted.

I was able to semi use the laptop after reformatting for a bit... had to reformat every few days... replaced the ram myself... no dice. It's actually the Hard Drive this time.


I called acer to give them one last chance. Basically I stated what had happened, and that I know that the person on the phone didn't care, and that I knew they wouldn't be affected by my call. Long story short, after threatening a lawsuit he put me on hold to check on replacing the unit. 10 minutes later, nope... we can only repair it AGAIN.

I'm calling a lawyer.

Anyone want in on this as a class action suit?

So yesterday

Acer called me back... Asked what the problem is... I told them it burnt up again. They asked some questions, I mentioned linux... they said that LINUX caused it to burn up again and they aren't covering it.

The version of linux I chose is specifically designed to be easy on the hardware and run cooler. It has laptop management functions and is pretty stable. It was not linux. I may be contacting a lawyer.

In the mean time, I don't think it's a heat issue... I was able to reformat linux and it ran fine for a day. Got a chill mat and it still "burnt up".

Haven't reformatted yet, but I don't want to have to every other day.... I'm going to have to figure out the issue. It has to be hardware....

Oh, and I forgot... last time they had it, they replaced the motherboard, processor and heatsink... then the tech said that they "fixed it to make you happy". So they threw parts at it to make me happy.... sounds like a great strategy.

This has to be a joke....

You mean to tell me... that the laptop has burnt up again? This has to be the most ridiculous situation ever.

Conclusion....

Well, I guess I'm going to take full advantage of the 90 day warranties... I have a back up system for DJ'ing now, (dell) as well as the current desktop situation I'm stuck with... so I can handle going without the laptop every couple of weeks, I suppose.

Please, anyone who reads this... think more than twice about buying an acer, though. Seriously. Worst investment ever.

Thanks for all your help BBB

3/24/2008, MHL, Case closed as Administratively Judged Resolved. The BBB determined the company did address all of the consumer's dispute issues, and offered to repair the product. The consumer was not satisfied with this resolution.

another google today....

"acer overheating and hung up"


exactly what mine does... ironic.

wait til it catches fire, my fair googler.

My Rebuttal to ACER's Final Offer.

Again, I have provided EVERY opportunity to the company to repair the unit. I have used so many minutes on my cell phone that the company disconnected service mid-month... an acceptable solution will only be a full refund, so I do not have to deal with this for a fifth time as well as compensation for the cell phone usage from the hours I've been on the phone with ACER, and the BBB. If appropriate resolution is not reached, this will become a legal matter in which I seek compensation for not only what I'm requesting now, but also for my physical injuries. This will be resolved to my satisfaction. I am not being overly demanding. I am requesting fair compensation for the problems this unit has repeatedly caused.