February 26, 2008
Better Business Bureau
2210 Washington Avenue
Waco, TX 76701
RE: Case# 90120299 Bradley Makula
Ms. Sue Johnson,
Thank you for your recent inquiry on behalf of Mr. Makula. Acer America appreciates the Better Business Bureau's efforts to resolve consumer complaints and to promote communications between businesses and consumers.
An Acer representative has contacted Mr. Makula regarding this matter. While his unit has been serviced for overheating in the past, this problem was once the result of airways being clogged with dust and hair. While inspecting Mr. Makula's unit, our technician also discovered physical damage that is not covered under warranty. While such damage usually carries a fee of $449, we did repair his unit at no cost. Mr. Makula has been informed that if his unit is currently experiencing technical issues, we will be happy to have it repaired under our 90 day repair warranty.
I want to take this opportunity to emphasize that we at Acer stand behind our products. We are very proud of both our quality record and our service capabilities
I hope this letter has satisfactorily addressed the Better Business Bureau's concerns. Thank you again for your inquiry and for providing Acer America with this opportunity to respond. If you have any additional questions, please don't hesitate to contact me.
Best Regards,
Mark A. Groveunder
Vice President, Customer Service
Acer Pan America
Better Business Bureau
2210 Washington Avenue
Waco, TX 76701
RE: Case# 90120299 Bradley Makula
Ms. Sue Johnson,
Thank you for your recent inquiry on behalf of Mr. Makula. Acer America appreciates the Better Business Bureau's efforts to resolve consumer complaints and to promote communications between businesses and consumers.
An Acer representative has contacted Mr. Makula regarding this matter. While his unit has been serviced for overheating in the past, this problem was once the result of airways being clogged with dust and hair. While inspecting Mr. Makula's unit, our technician also discovered physical damage that is not covered under warranty. While such damage usually carries a fee of $449, we did repair his unit at no cost. Mr. Makula has been informed that if his unit is currently experiencing technical issues, we will be happy to have it repaired under our 90 day repair warranty.
I want to take this opportunity to emphasize that we at Acer stand behind our products. We are very proud of both our quality record and our service capabilities
I hope this letter has satisfactorily addressed the Better Business Bureau's concerns. Thank you again for your inquiry and for providing Acer America with this opportunity to respond. If you have any additional questions, please don't hesitate to contact me.
Best Regards,
Mark A. Groveunder
Vice President, Customer Service
Acer Pan America
1 comment:
ACER REPAIR , NO ONE KNOWS WHAT THEY ARE DOING....IF YOU SEND A LAPTOP IN FOR A KEYBOARD PROBLEM, JUMBLING WORDS ALL OVER THE PAGE YOU CERTAINLY DON'T RELOAD THE SOFTWARE AND TURN OFF TAP WHILE TYPING. COST 24.00 TO SHIP EACH TIME. I AS A TECH MYSELF 40 YRS. WOULD HAVE REPLACED THE KEYBOARD CIRCUITBOARD FIRST AND SECOND THE MOTHERBOARD. THEY WANT YOU TO CONTINUE SENDING IT BACK AND FORTH, TO TRY ANYTHING OTHER THAN THE REAL PROBLEM..THEIR JUNK!!! AN I HAVEN'T MET ANYONE WHO HASN'T HAD A PROBLEM OR HAD ONE, EVER, REPAIRED OR FIXED....I'M GOING TO RUN OVER IT WITH MY CAR AN GO BUY A REAL BRAND NAME...AS I SHOULD HAVE DONE IN THE FIRST PLACE.
FROM DISNEY WORLD
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