On March 17, 2008, the business provided the following information:
March 13, 2008
Better Business Bureau
2210 Washington Ave
Waco, Tx 76701
RE: Case# 90120299 Bradley Makula
Ms. Sue Johnson,
If Mr. Makula's unit is currently experiencing heat issues, we encourage him to contact us so we can have the unit inspected and restored to good working condition. While we are willing to remedy any hardware defect or technical issue his unit is experiencing under our 90 day repair warranty, we will not be able to issue a refund for the unit.
I want to take this opportunity to emphasize that we at Acer stand behind our products. We are very proud of both our quality record and our service capabilities
I hope this letter has satisfactorily addressed the Better Business Bureau's concerns. Thank you again for your inquiry and for providing Acer America with this opportunity to respond. If you have any additional questions, please don't hesitate to contact me.
Best Regards,
Mark A. Groveunder
Vice President, Customer Service
Acer Pan America
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