My Rebuttal

This unit has overheated a total of 4 times, once causing a fire (and the unit melted in on itself), once burning my leg (supposedly caused by dust and hair, though this was mentioned after several excuses as to why they would not service the unit. This was a last ditch effort to not service the unit when it was no longer under the warranty, though with the injuries they decided to fix it after much hassle), the THIRD time the unit burnt up in less than one day. If I was confident in the repair technicians ability to repair my unit... that would be an acceptable resolution. However, as this is the FOURTH time they have had my unit for the exact same issue, I feel that the only course of action is to refund my purchase price, as well as refund me for the hours of cell phone time I've spent dealing with this issue. The unit being broken so frequently has also cost me money in blank cd's, DJ Gigs, and general inconvenience by having to carry a desktop pc to various locations to meet my personal commitments. This is unacceptable and I will not settle for less than my full refund and ample compensation regarding the cell phone and inability to use the laptop during my commitments.